We made a huge purchase, and the mattress we tested in the store sure wasn't what we received. After many calls and returns to the store, they finally agreed to an exchange after the adjuster confirmed our concerns. We bought sheet sets too for an exorbitant amount, and they were crap. Make sure you read their fine print if you go there because there are no refunds, one exchange within 30 days. We're still not happy, but our options have run out. Don't buy the free pillows speech either because nothing is "free" from this company. Run away from them.