11 Jul, 2015 → by ClaimboUser700346
NEVER BUY FROM PRESTIGE BMW. YOU WILL REGRET HAVING TO DEAL WITH SNAKE OIL SALESMAN….

NEVER BUY FROM PRESTIGE BMW. YOU WILL REGRET HAVING TO DEAL WITH SNAKE OIL SALESMAN.... Bought a CPO 201* 328 from Prestige BMW in late 2014 which apparently had transmission shuttering before taking delivery..... Made an apt to take delivery of the car at 7pm and asked to make sure all the paper work was ready as I was traveling two hrs to pickup the car. During the test drive before the delivery I noticed the shuttering noise from transmission and the sales guy Albert Medina chalked it up to NJ roads. I turned the radio off to hear the noise and in few he turned it back on. I should have picked on this move..... Albert and Mike Morganstein (CPO Manager) were pushy and rude. Long story short it was around 11pm while we left the dealership. My wife and I were pretty upset. We literally walked out of the dealership before due to tardiness and lack of customer service. The look on these *** was worth it. Fernando Cequeira offered us to pick up one months payment which in grand scheme does not make up for all the crap. At one point the finance manager Eddie Jones wanted me sign on blank papers to expedite the delivery. I laughed at him you #$@#$ kidding me. Drove the car to CT and felt the shuttering on the way back. Called Prestige the next day, they wanted to bring the car back to NJ. At that point I did not trust them to even change the tire. Brought the car to a local dealer here and was confirmed right away there was a transmission issue. They ordered a replacement transmission which took three weeks. Also on the CPO checklist the CPO Service Managers signature were missing, which makes you wonder what their CPO process is? This by far was the worst dealership experience I have had in all these years. They are bunch of snake oil sales man. BMW Corporate listening?
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