We have had this reliable product for a little over 14 years. It still runs like a top, until this past Monday. My wife was removing clothes from the washer, when a large piece of glass broke off of the bowl shaped glass that is part of the door, that goes into the washer itself. I contacted a repair shop, and told them what was needed. They got back to me and said the part wasn't made anymore. I called your parts dept. #. Spoke to Reggie and got the same response. So because of this I have to buy a new washer. Even though the machine is a little over 14 years old, it runs great, and I think it is a terrible waste to have to get rid of it because of a part that you don't make anymore. We bought your product because it is supposed to be the best. I guess we expected the best to be able to take care of any parts problem that came up. Arden W. Stabs