So my boyfriend ordered me a Bunny hood glow fur online from NeonNancy.com. It was my christmas present, once i put it on the lights worked fine but not even 10 mins later i noticed only half of the lights were working. Im pretty sure its not supposed to break just from me wearing it. I notified customer service and sent it back. They told me it wasnt covered from the warrenty from human damage. How could i have broken it just by wearing it? They also told me that the bunny paws were dirty, when i actually sent the hood back in the condition i got it. I didnt think much of the paws when they looked pale pink and looked like the fabric was rubbed on something rough. Customer service contined to argue with me and then said they would try to fix it. 6 months later still no news on my product so i had to call them. They told me it couldnt be fixed and wouldnt give me a new once because apparently i damaged it. Worst customer service ever, they obviously dont care about their products nor customers.