I purchased a VPS from the website company Go4Hosting.com on 31st December 2012. While purchasing they provided option for VPS server locations as India or USA. I chose USA as VPS location. They delayed a bit and delivered the order on 2nd January. 1) The first problem I noticed that the cPanel software they installed for me is trial license, whereas I paid for full license in advance. When I asked they said within license expiry (15 days) they will install full license. Still I tried to cooperate and accepted so far. 2) When I checked in further details I found that they have provided me India based server instead of USA based which was ordered. When I asked, first they told me to call their webhosting account manager Sushil kumar. They did not respond properly, or Sushil Kumar was present at provider number, 3) When I asked further for clarification they replied they can only provide dedicated server in USA servers. I have to take VPS server in India or I have to purchase dedicated server which is many times more expensive. However, while placing order they had option for both USA and India. I have copy of order as well as delivery confirmation email, both stating that they will provide me USA based server. 4) As a result of these things I haven't used the server for a single day. So, I asked for refund as they are unwilling to provide the specified order. 5) Now they are saying that I must use the account with Indian server else I have to pay many time more for dedicated server. They will not refund. After that they are not replying to me in any support tickets. This is pure fraud. What should I do? They have got their money, so they are not looking into customer complaint nor providing the product as I asked for. [Note for those people who are planning to purchase from go4hosting: Do not fall in trap of Go4hosting, they will cheat you in some way that you wont even get to know. There are several other better hosts.]