I would like to give a negative star review. We have had this insurance for our company for 5 years. This past December we had our yearly Work Comp audit. This year they put ALL our sub-contractors as employees and ALL under one code (roofing) which is the most expensive code they can use under work comp. When we told our agent of the mistake, he was surprised, and said no one has ever tried to dispute work comp audit and ignored our frustration, he did NOTHING to help us get anything corrected. Our owner emailed our agent several times and finally got another review for the audit. The final updated audit was released last week, it had 2 employees completely deleted from the work comp payroll records, and the other employees still classified wrong as well as the payroll for all our employees still incorrect, Sub contractors are still listed as employees even having their own work comp insurance. We have told them to cancel the insurance. Now they want to audit our records again before cancelling as requested. (we just went through the nightmare audit 6 months ago) Its like a bad dream that won't go away. Our agent is a nightmare, and does nothing for us. He has lied to us time and time again. They do not want to correct the payroll numbers or give us any explanation as to where they have come up with the payroll numbers they are using for the additional rates. I would never recommend this company to anyone! I have been told that this is a very common problem with Auto Owners, they seem to have issues with getting information for their customers correct on their records, We are willing to pay what we need to but its important they are honest with what they are charging us, and Auto Owners does not seem to want to be transparent or honest. When we ask questions, they ignore us. Our rates have doubled in 6 months because of their error. It's been a nightmare we didn't have time for. User's recommendation: I would recommend you stay away from Auto Owners and check your policy very very carefully. Dont trust your agent to get anything correct.