I don't live in UAE anymore and I'm trying to close my account (which they told me at the bank thatbit would vê easy) I'm waiting for a closure confirmation for a month and I just keep receiving the same email "We would like to inform you that we have already send follow up email to the concerned department and will update you for the same as soon as we have the reply." Seriously! I have already send everything that they asked me for, JUST CLOSE MY ACCOUNT!!!