There is a lady name Regina or Renita at Charlotte Douglas Airport she has a very nasty attitude. If you meet you will know her. She tried to over charge me, when my wife caught the over charge she became rude and nasty. After my wife caught the over charge and the amount was reduced from $477.00 to $200.00 deposit. My wife asked her when we will receive the $200.00 we placed for the rental deposit. Her response "When you bring back my car you get your money back" This lady is very rude and nasty. She has very poor customer service skills.