One name on the ticket is wrong a lady by the name of Melissa said she will see if she can help me to get a full refund on my flight tickets from Airlink, that was on the 14th July 2021 already and when I ask her about it she reply with I will phone the rep now and come back to you. But that just never happens. I send her several messages to find out whats happening but it seems like she is ignoring me now. I need to know what I must do next just a simple yes we will help you or no we not going to help you. How difficult can that be.