We have been working with them for 2 years! The first counselor was let go so then we get another one....have to start all over with all the paperwork and explaining everything again. Still not getting anywhere with them. The Cleveland office really need to get people who knows what they are doing, we scan paperwork to them, and our person replys to us that he has gotten it in an email. But then when we talk to him he says he does not have anything!! Really!!! Our landlord has even gone up with us to help with the purchase of the house,we have everything in order to buy the house,so way are they not doing their part! Going to call home office and complain or get Channel 3 News involved to get an answer!!!