In April 2018, MyHeritage offered the Complete Plan at 50% off with a Price Lock Guarantee which says I would always get that discount as long as I maintained my subscription. I renewed my plan in 2019 at the 50%. I tried renewing my plan in 2020 and MyHeritage told me they wouldn't honor the discount. After a few weeks of Emails and escalating to the VIP desk, the agent offered their "best deal" rather than honoring the discount. I was promised the Complete Plan at a stated price; my subscription was renewed as Premium Plus, not Complete. I contacted the Help Desk on 3 May 21 and have received no response. Attached are EM's with the original guarantee and my recent EM.