21 May, 2021 → by ClaimboUser837331
MyHeritage Genealogy Family Tree (Family Website)

3

There is a significant bug with MyHeritage Family Tree online. When you choose to "Confirm Match" with a record, the record's "Page/URL" will not be saved in the person's "Source Citation" profile. All other information is saved properly, to include the "Citation Text". This functionality had worked perfectly for more than 2 years of almost constant use in my research. Many of us pay for this site to conduct our research due to its access to referenceable records which helps our ability to quickly find these records again in the future, without having to search again for the referenced material. I have corresponded multiple times with MyHeritage since February 3rd, 2021, informing them in detail of the bug. This problem first began on either 27 or 28 January 2021, and as of today, 21 May 2021, it is still broken. While MyHeritage has offered to give me account credit to accommodate the inconvenience, it has been over 3 months and nothing appears to have been done. I would like to know if anyone else is having this problem. I would like it fixed as it is most likely a simple code error in the webpage's POST operation. Please give this bug your attention. For reference, here is the MyHeritage Support ticket #[protected] . Below is the detail I sent to MyHeritage on Feb 3rd in response to their request. Thank you. ========================== Hello. I've been having a significant recurring problem without fail for the past 6 days (just noticed it yesterday). All records posted by me prior to 27 Jan 2021, appear to be posted correctly. I posted no records on 27 Jan 2021. All records posted by me on 28 Jan 2021 (or after) are missing the Page/URL information as described below. Whenever I add a record, through the automated MyHeritage process (not manually), all of the relevant information from the record is not Posted completely by the process (see example below). Note that I edited many of the errant records manually last night to add the proper information before I forget where the records came from. The below example was performed by me a few minutes ago and the problem still persists. Please help as this needs to be fixed. Thanks and let me know if you need any additional information...Michael Example screen shots below for the posting of Birth Record for "Elsie Mae Smyth": 1) A record match is posted to the profile by me via the automated "Confirm Match" button. 2) The "Source" and "Citation Text" information are posted in the "Source Citation" profile section correctly in all three profiles (Elsie, her Father, and her Mother). 3) The "Page/URL" information is NOT posted in the "Source Citation" profile section in any of the three profiles (Elsie, her Father, or her Mother). 4) Note that I am able to manually post the URL information in the "Page/URL" section (copy/paste) to correct it so I don't believe this is a browser error (I use Chrome). Michael A. Sanders
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