I was told by the department of labor that four emails have been sent all together to KeyBank providing my proof of address, from June 25th 2021. Two payments have went to the KeyBank card in the amount of $1036. It is now July 10th. My card has been blocked since June 22nd I am in dire need of my unemployment benefits and now my rent and bills are backed up due to this issue. I was told numerous different untruths from the system is down and everything has to be entered manually to the 4th of July weekend backing everything up! This is absurd and unimaginable coming out of a pandemic where people are in desperate need still of their money that is entitled! Horrible and then the supervisors or representatives all sound like they're at home not doing any work!! I hear TVs on in the background and all kinds of unprofessionalism. That's why emails are backed up and I can't pay my rent! I plan on pursuing this to the fullest extent from what I've been through emotionally stressed because emails are "backed up"? Unacceptable