19 May, 2021 → by ClaimboUser995876
My trip to the now sapphire is being cancelled from the resort
*SOLVED

3

This is John DeSantis and I have made many calls over the past 6 weeks and the club and resort have given mixed messages. I booked 5 rooms back in December for the next December 4th through the 11th 2021. I'm told the resort will now be closed and as of now have not been given a good reason nor options of relocating at no additional cost. The club keeps saying they will call me within a week and it's now been 6 weeks and I'm still waiting and getting the same mixed information. We want good alternative choices of where we can be placed as well as a return voucher due to the resort closing our week even after I have confirmation for the booking and this is the resort we chose. I expect nothing less from the club/resort since we booked in good faith and have for years now since joining the club and even before I was a member.
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