HI There!!! Urgent request! I spoke with Fiza yesterday afternoon dated 30 August 2021. I am utterly disappointed with Vpost. It seems that the only way out for me is to pay again for a re direct fees to send my parcel back to my seller. The parcel was delayed for so long due to this: 2 Aug - i paid for my parcel, transaction went through. 16 Aug - I wrote in to vpost (via online chat bolt) to check on my parcel as it hasn't arrived, i was told due to covid, ask me to wait for another 1 week. 23 Aug - I wrote to vpost (via online chat bolt) and called in again, I was then told that my parcel is still stuck in indonesia. This is the part that I am really so angry about that it should be giving feedback to me when there is an issue but not waiting for the recipient to call in again and again. I was told to use a prepaid return label, my seller and I do not know how to do this at all, lost and have no directions on how to do this. So, my only way out is to pay for re direct fees to send back the parcel. I have requested to waive off the re direct fees based on my case aboved, it is all with valid reasons and vpost should bear the costs due to such a long delay.