19 Jan, 2024 → by ada koh
My Parcel have been throw to my carporch

I am writing to express my deep dissatisfaction and concern regarding the consistently negligent handling of my parcels by your delivery personnel. Unfortunately, this is not the first instance, and I am compelled to bring this matter to your immediate attention. On 10/01/2024, I received a parcel from ABX Express, tracking number [CNEMA001003389]. To my dismay, upon reaching my residence, I discovered that the parcel, marked as a fragile item, was irresponsibly thrown inside my carporh. This is an unacceptable practice, especially considering that there is a functioning doorbell, and there are people available at home to receive deliveries. The lack of care and disregard for the labeled fragility is highly distressing and raises serious questions about the professionalism and commitment to customer satisfaction exhibited by your delivery team. This incident is not isolated, as similar occurrences have transpired in the past, despite my attempts to address the matter through previous complaints. As a paying customer, I expect a certain level of service and responsibility from your company. I request that you thoroughly investigate this matter and take immediate corrective action to prevent the recurrence of such incidents. It is crucial to ensure that your delivery personnel are adequately trained to handle parcels with the care they deserve, especially when marked as fragile. Furthermore, I would appreciate prompt communication regarding the steps ABX Express intends to take to address this issue and prevent similar incidents in the future. As a customer, I deserve to have confidence in the safety and proper handling of my shipments. I trust that you will treat this matter with the urgency it deserves and implement measures to improve the overall service quality provided by ABX Express. I look forward to a swift resolution to this issue.
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