My gas meter recorded a huge change of therms in March 2021 so they sent someone out to check the meter and it was deemed broken and the person changed the meter on May 5, 2021. Normal usage is in the low 30's with the January usage of 48 therms. Per my records I have called the help line on 4-23-21, 5-5-21, 5-12-21, 5-19-21, 6-1-21, as well as sometime in late June. On the June 1st call the person I talked to told me that "no one had done anything since billing had not been notified". He apologized and said they will be notified finally. On the call later that month I was told that they were trying to look into the usage on the corresponding month the previous year and would probably use that usage instead of the 291 therms. I am a retired accountant and it looks like you could just reverse the bad billing while they try to figure out what the replacement billing or guess should be and fix that at a later date. But that was not done and I still show an outstanding billing of almost $400 and my Minimum payment due is $391.53. I have been making payments of $34 all this time which was my payments were suppose to be on the even payment program. How much longer is this going to take to fix the problem? It was Southwest's Gas meter that broke. The meter had been there since I purchased the house in 2000. David Elder 17682 W. Spencer Dr., Surprise, AZ 85374 Account number [protected] [protected]