I have not been paid my benefit payments since December 2020 going into new year 2021 new changes were made to pay extra benefit payments to claimants, as I been waiting very long to certify for benefits no certify weeks are available eveytime I log in I call 800 number and finally after 100th call I get rep who tells me reason my payments are stop is all she sees is the word INCARCERATED! nothing more, nothing less I ask what exactly does that mean she says I don't know but I'm guessing she tells me is perhaps send proof that I'm not incarcerated WTH!!! I told her of course I'm not incarcerated I've been logging in my acct everyday and when I was receiving my payments the system can track and see where I use my edd Bank of America card on purchases and activity and track location of my atm withdrawal this is ridiculous! I said where is the extra high security system to already know this info or a person who has a claim already open since 9 months and all sudden stop cause u see the word incarcerated ! So I don't know what to do or how to get my payments back I can't even file an appeal because I have nothing to go by