The original message response from you was: Case#:[protected] - Store 1011 - Mellanie Vermaak-Calddra - request for update from Franchisee Mon, Aug 2, 10:14 AM. I then received 2 calls from your corporate office. Both apologizing and neither one followed through on their promise to resolve my problem. I STILL have ductape on my inflow pipe and I am not happy about this at all. This is ridiculous.