One month before our planned move, I called and talked to Mike Burns who went through a specific piece by piece inventory of my home so I could be given a quote. At this time, I was guaranteed a two-day pick-up window and two-day delivery time frame for drop-off. We were selling our house on a Friday and closing on our new one on a Tuesday (two states away). The delivery date was very important to me as I have a small child and a pregnant wife. Both the price and the pick-up day and drop-off days ended up not being legitimate. I signed a ‘binding contract’ and gave them a credit card to pay a deposit. The day before my scheduled pick-up (one month after I signed the 'binding contract'), I receive a call from Daniel saying that the quote was incorrect as I was given the wrong season’s quote. I talked to the general manager, Liz as Daniel wasn’t giving me any solution that I was satisfied with. She was told me we'd have to pay the overage because I was given the wrong season price (basically repeating the same thing Daniel had said). When I asked to speak to her supervisor, she said he was the owner and didn’t talk to customers. We could also cancel and get refunded our deposit, leaving us with no movers for the next day. She was dismissive and left me feeling more frustrated than before. She was also supposed to be my contact for the move moving forward and I never heard from her again despite numerous voicemails and emails regarding when we would actually get our items. In this pinch, I agreed to a new 'binding contract', despite the other one being supposedly binding before. When the truck shows up, I notice it is an Enterprise truck (I was told that they had their own trucks and employees) with three guys to pack up our items. The truck ended up being too small and my stuff ended up being loaded on the lift gate and in the back of the Mario’s truck. Mario was the man that brought the actual contract for me to sign. He told us we were way over our allotted space and that we’d end up having to pay more than we were quoted (per our second signed ‘binding contract’). He agreed to knock off some money and we ended up paying $1700.00 more than we thought we would. On the day we were to receive our items, I called the main number to see what time we were to expect them and was told that they’d arrive the next week (despite getting a verbal promise from Mario when he picked them up to begin with). We finally ended up getting them a week and a half later than we were told we would. The truck that arrived was the same size as the initial one and was packed up with about ten feet of empty space to spare. Obviously I overpaid to begin with since the items did end up fitting in the truck to begin with (had they been packed correctly/efficiently). Our grill was missing wheels, one of our tables’ legs was broken off, we are missing two boxes, and we received a table that wasn't ours. This experience has been very maddening. Their customer service is sorely lacking and I’ve yet to receive a follow up from anyone there about my missing and damaged items.