On 08-05-19 at about 0809 salesck25918165 was discuss with call center Rep. Daysi concerning the motor not working on recliner. She was rude and refuse to transfer to a Supv to file complaint about warranty and her behavior. 2 1/2hr of being on phone with Jeanette, Aneca, Jam& Iglin, they refuse my warranty and very unprofessional would not connect to Supv. which is a customer right. Called Macy's and was given this information when explained my situation. Would like to be contacted Millette Jones [protected] and the claim is in my parent name Mrs. Willie Mae Mckenzie and have been given permission on your recorded line to handle issue. I am her daughter. I only wish you would listen to your recorded line and educate your staff how to treat a customer.