Purchased a new bed from this store mid-January 2019. Old mattress was totally worn out and was aggravating my back. After sorting my back out with my chiropractor, I started noticing that I had a limit of just 2 to 3 hours I could sleep on this bed before my lower back muscles began to lock up. I now have to get up...sometimes 2 or 3 times a night...so I can go stretch my back out in my livingroom recliner for an hour or so. I went back to the store to find out what options I might have. The clerk apologized that at 17 days since we purchased the bed, it was outside their 14 night in-home trial. So there was nothing they could do. So now I am paying for a bed that I will most likely have to replace sometime soon, unless I want to continue my nightly recliner escapes. Thank you SO much America's Matress! You have given me the most uncomfortable bed, and I will not be returning to your store anytime soon.