I had made an online order and when I failed to get a confirmation order email from them, I called customer care. It seems they have a problem with online orders and you don't get to see charges in your account until later. I had to pay my contractor for wasting an entire day without understanding whether to make another purchase or not. Customer care was very unhelpful and she was so rude telling me she did not understand what inconveniences I had to go through. I had wasted 2 days with this wasted company and they did not offer to give any discount for all the trouble I had to go through only to deal with their existing online orders.