On the 1st March 2021 I tried to make an order online the order didn't go through because as I didn't receive a confirmation email to confirm that the order is been made. I was very angry and upset when I checked my account and saw that Dorothy Perkins took out £17.39 from my account, I emailed report this no response from the customer service. A parcel was delivered on the 9/3/2021 at 14.38 pm by a courier and at14.42 pm I requested the courier to return it to the sender. The tracking no: 850639****876582. I want my refund ASAP. I want to believe that the parcel was returned to Dorothy Perkins. User's recommendation: Be careful when ordering on line.