My name is Stephanie Smith. Your ATM located in Waco TX. On April 8 2019 excepted my ATM card completed transaction but kept my $400.00 withdrawl. I've notified all parties and the necessary steps taken but this has NOT STOPPED MY EVICTION now with first and last month added With 3children and broke down vehicle unable to repair because of malfunction of your BANK! THERE MUST BE SOMETHING YOU CAN DO PLEASE. STEPHANIE SMITH