Flight 38 from PUJ to PHL on 9/7 with 1 stop layover to San Juan I purchased 3 bottles of libations for 245.00 total from PUJ receipt is on my credit card and I was told I needed to place them inside my suitcase before connecting to my other flight in San Juan due to customs again so much for trusting the airline policy...once placed inside my checked luggage at San Juan that's the last I saw my bottles. After getting to PHL, my girlfriends who I traveled with received their bags and left. I was almost the only person waiting for my bag almost an extra 45min??? I received my bag and got to my daughter car right outside of the terminal E where I finally got my bag off the carousel... looked inside my suitcase...no libation inside??? I went right back inside cameras will show this and was told to call a number and go online. they do not do complaints there. went online as soon as i went hone. was up to 230 in the morning and placed my complaint. called the next day. they said go online and I said I did. they said I needed to wait for the email for the findings. today 9/13 I get a letter stating they are not responsible and have a contract yet never once directed me elsewhere but they say they are sorry???