14 Jun, 2021 → by ClaimboUser483096
Misplaced Michelin tires on wrong size wheel rims

2

I purchase 4 new Michelin Pilot Sport AS 3+ tires on 12/14/2020 with a warranty on each tire. On May 12 2021 I returned a one of the tires had a leak, It was taken off and checked for a puncture and none was found. I was concerned that a new tire with less than 800 miles on it since purchased on 12/14/2020 should not be leaking and losing air and suggested that there might be a problem. I was told that the tire "looked OK" . It was put back on my car. On June 10 2021 while having my car serviced at a local auto repair service center the store manager pointed out to me that 2 of the four tires were placed on the wrong sized rims. My Mercedes 2003 slk 32AMG has different sized rims for the front and rear tires. I immedicatley brought it in the the Tire Kingdom store where I initially purchased the d4 tires in 12/14/2020 located at 2348 Tamioami Trail Venice Florida and was informed that despite the tire " looking OK" on 5/12/2021 was now destroyed and needed immediate replacement as " your car is not safe to drive on that tire". I spoke to the store manager Mr. Mark Grandys on two occassions that same day and felt that maybe the other tire ( the second of the two on the wrong wheel rim) should also be replaced and he repeatedly refused indicating that he would not charge me the $80 plus tax fee to replaced the destroyed tire although getting him to not charge me to replace a tire destrodyed because his employee placed the tires on the wrong rim took some discussion to finally allow him not charge me the $80 rebalancing fee. What a guy!!!. I then called Michelin Corporate office and they issued me a case ID# [protected] and indicated on their report that " although the tire has obvious damage that does not indicate that Internal Damage has not occurred". a Michelin customer service feels that the two tires placed on the wrong rims needed replaced as the automobil is not safe to drive with the potential for internal damage caused by Tire Kingdom's faulty placement of the tires on the wrong wheel rim. I am requested that the two tires be replaced with new unused Michelin Piloyt Sport AS 3+ tires with a new warranty on these two tires with no out of pocket expense due me for the replacement and other costs associated with their proper replacement of these tires. Steven Goldman cell# [protected] e-mail: [protected]@aol.com
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