12 Apr, 2021 → by ClaimboUser992130
Misleading websearch, outrageous fees
1
This company which is the same as Getaroom.com must pays some big bucks to have their company's misleading ads to pop up first on duckduckgo when searching for a specific hotel. I searched for "Red Roof Inn Helen GA" while on the road and the first thing that popped up was "redroofinnhelen.guestreservations.com" which makes it appear to be the actual hotel site. After booking 2 rooms for the night of 10 April we got to the hotel and noticed we'd been charged almost 170.00 for "Tax Recovery Fees" or about 1/3 of the the total what the red roof inn would have charged for the rooms. We spoke with Red Roof Inn manager and corporate and they said that this unfortunately happens a lot and they have tried unsuccessfully to stop this from occurring. This company charges outrageous fees hoping to scam travelers out of their money before no one will notice until it is too late.