I booked a flight at the JetBlue website with the intent and impression that I was booking a regular JetBlue flight flying out of Las Vegas and into Oakland. I did not realize that the flight was actually a charter plane, third party vendor, that would have departure and landing locations that were not the main airports. The process is deceiving. It is a bait and switch. And it is wrong. I am not comfortable flying on a smaller plane that is not a JetBlue company. I was not made aware of the details until I made the reservation and received a subsequent email. The fine print is there but does not make clear of the flight details. I called to cancel and get a refund and was placed on whole for 90 minutes! Finally spoke with a supervisor that was completely rude and showed zero empathy. She refunded $42 for each ticket vs. the $175+ even though I made an honest mistake at the misleading website. You should be ashamed of yourself showing zero flexibility during such a challenging time. Downright unprofessional and disgraceful business practice. I filed a formal complaint with BBB and will do so with the Secretary of Travel as well. A full refund is in order! The supervisor's name was Juliana. She should be re trained and held accountable. Confirmation number was MPSVGW. Flight details below. Flights LAS OAK Las Vegas, NV Oakland, CA Date Sun, Jul 11 Departs 8:15pm Arrives 9:45pm Flight 5273 JetBlue Operated by XE JetSuiteX (Delux Public Charter) Traveler Details BERT KANG Frequent Flier: N/A LAS - OAK: Bags: Oops. Bag information not found. Please contact JetBlue to get additional information. Seat: N/A JALEN KANG Frequent Flier: N/A LAS - OAK: Bags: Oops. Bag information not found. Please contact JetBlue to get additional information. Seat: N/A