Oman Air has not responded nor refunded the double chanrge effected on 25 January 2019. Despite various phone calls and also liaising via email, the last being on 22 February 2019, there has been only silence from Oman Air. Below is a chronology of the events: 25th January 2019 02.16.01 GMT+3 Mr. Dorsi and Ms. Dalla Fiore received the online check in notification relating to booking reference BPVXFH (Flight WY01410 departing Malpensa at 2.30 on 27 January 2019). 25th January 2019 02.16.01 GMT+3 Mr. Dorsi and Ms. Dalla Fiore received the online check in notification relating to booking reference TNAPVC (Flight WY01410 departing Malpensa at 2.30 on 27 January 2019). 25th January 2019 08.01.00 Immediately upon noticing the 2 check in notifications for 2 different booking references, Mr. Dorsi sent an email to booking.[protected]@omanair.com communicating the error committed by Oman Air, i.e the double booking and double charging. Indeed upon checking with the bank it was noted that there were 2 charges from Oman Air on 22 and 23 January 2019 for the sum of €784.34 each with the reference "Oman Air [protected] muscat" and "Oman Air [protected] muscat" respectively. 25th January 2019 11.36 An email was received from a certain Anna Francis, the Reservations and Ticketing Supervisor of Oman Air based in Milan, Italy stating that a refund could only be processed via the webportal of Oman Air and that the form should be completed in English explaining the reason for the refund request. The said Anna Francis also stated in her email that she had already sent an email to Oman Air explaining the situation. 25th January 2019 Following the instructions of the said Anna Francis, Mr. Dorsi and Ms. Dalla Fiore submitted a refund request through the Oman Air portal for booking reference TNAPVC (E-Ticket N° [protected] and [protected]) clearly stating the circumstances validating their request for a refund. 25th January 2019 16:23:01 GMT+3 Mr. Dorsi and Ms. Dalla Fiore received from email from Oman Air - Web Sales Refund Team confirming the receipt of the refund request 25th January 2019 16.53.39 Mr. Dorsi and Ms. Dalla Fiore received an email from the said Anna Francis the Reservations and Ticketing Supervisor of Oman Air based in Milan Italy wherein she stated that in order to avoid the activation of "No Show" status in relation to the booking reference TNAPVC, for which the refund request was made, she had proceeded to cancel the seats. She further confirmed that the only confirmed booking was as per BPVXFH. 30th January 2019 19:13:26 CET Mr. Dorsi and Ms. Dalla Fiore received an email from the Websales Refund Team of Oman Air communicating the refund request had been logged with the request ID of 2383 and that the title of the request is : REFUND REQUEST SUBMISSION TNAPVC, promising to revert. 20 February 2019 Having received no update from Oman Air, a call was made to the Oman Air number indicated on the website (+ 968-[protected]) but was informed that it was purely a ticketing office and therefore they could not assist with queries related to a refund request. Ms. Dalla Fiore was asked to liaise online but upon insisting on wanting to speak with someone as Oman Air has failed to act in almost a month, the call centre personnel provided a number (+968-[protected]) which turned out to be a non-existent number. It is hoped that this was a genuine error on the part of the call centre personnel and not a deliberate attempt by Oman Air at trying to be avoid addressing and resolving a problem.