In January of 2020 I purchased with a gift card (we received for our 50 anniv. ) a Michael Aram Anemone cheese knife set . Due to covid quarantining and not being able to entertain we had not used knives. I used them once at Christmas 12/20. I hand washed them and they were marked. I brought them back to Roosevelt Field, NY store on Sat. 1/30/21, 3:50PM customer service was closed. I spoke with Suzanne who couldn't be bothered. I asked for a manager and she pointed and said, "get her". I asked if she could ask her to come over. Suzanne made a face and shouted to Allison to come over. Allison looked at the cheese knives, which I brought to show that they truly were only used once! She was lost, made a call to prove that I did buy them when and how I said I did. She put the lady on the other end of the phone on speaker. The person on other end was very rude and said, " absolutely not", I waited too long and she became indignant. I tried to explain that because of Covid they remained in the box, your store was closed for months and after finally using them at Christmas I realized that they were defective. She continued to tell me how it was my reasonability, even though the store was closed, to return them. I tried to explain that that was impossible. She then started to speak to Allison (mgr) on phone and not realizing the phone was still on speaker starts balling out Allison for not handling this on her own. Truly not very well taught or professional sales associates. I walked away with the knife set totally disgusted with how this was handled. I called Michael Aram and they assured me that this was a problem that Nieman Marcus, ( since I had not purchased them from Michael Aram) would settle by replacing them or issuing a credit and sending the knife set back to them as damaged and receive credit. I did e-mail Karen Katz, Nieman Marcus, in Dallas. Of course, there was no response. I find it hard to believe that due to the financial situation that Nieman Marcus, as well as other large retailers are, in that they can be so rude and uncaring about taking care of a problem that should have been resolved. These knives cost less than $200 but think of all the negative reviews I give to my friends. My son owns a large company that services people and no one would ever be treated the way I was. Not only that, they try to resolve the issue. Customer service has always been very important to me. I can only hope that Suzanne, Allison, mgr, and lady on phone were all having a bad day! I would appreciate consideration being shown for me regarding this unfortunate debacle. Thank you