8 Apr, 2021 → by ClaimboUser670170
membership service
1
place looked okay not busy. locker rooms.need help. I had a major.problem.because the person trying to sell me.a.membership (1 apparently wasn't listening to my questions or my confirmation of the information he was dishing out. He tells me a special they had going on was $200 off membership for 1 year.He shows me this laminated sheet that breaksndown membership type and rates. I asked himn3 times...I get 200 off 1 year, he says "yea yea". (2 I agreed, and I confirmed the Remaining balance would then be about $400 I'd owe and that I'd pay the whole year in advance. then he starts ringing me up contract and he couldn't figure out how to process me paying in full...(3 since that was too hard for him, .I said.okay if its easier you can do monthly and I confirmed that amount back to him as $400 divided by 12 = $33 a month plus enroll fee...he kept saying "yea, yea". (4 Then he prints a contract and it's like $60 a month and says 2 years. I asked him what in the world...then he looks at his mananger and says "oh I'm sorry that's not the special, we.can only give you 200.off for a 2 year contract". I replied " that's not what he confirmed with me like 4 times!" ...then they wouldn't even honor their [censored] up. So.I cancelled and said nevermond. If.that is the customer service they give and they don't even listen to.the customers questions multiple times...I dont trust them. I guess it just.pissed me.off so I am not willing to dish out for this gym yet. Maybe Ill.change my.mond later, but this was just bad service.