Update by user Sep 23, 2020 WARING! Fitness World has made no effort to contact me. In fact they charged our credit card again after we personally went into one of their locations again and cancelled the contact once againFitness World has officially filed bankruptcy and continues to charge our credit card without autorization:https://www.vslo.ca/services/class-actions/steve-nash-fitness-world-class-action/There are over 70 complaints against fitness world for charging customer credit cards without theior authorizationhttps://www.bbb.org/ca/bc/richmond/profile/health-club/fitness-world-0037-11****/complaintsWhen a customer cancels their membership they DO NOT cancel it and continue to SCAM MEMBERS.HERE ARE MULTIPLE COMPLAINTS FROM OTHER MEMBERS: I was a member of the ***** **** **** before COVID. The club was closed during COVID and later on sold to Fitness World. My membership has been transferred to the new ownership. Some of the clubs have been opened but not the ones in my neighbourhood. I called the nearest location which is half hour from my house and asked them to cancel my membership. They say it has to be done in person. I explained that the COVID is on the rise in BC and I do not wish to make an unnecessary trip if I can do this over the phone. I feel the company wants to **** their customers. I will bring this to the news agency if they don't do anything about this have purchase 2 memberships for total of 22 months for my son and myself for total of $2,141.94 following are the charge detail and dates: Mar /20 $62.99 Amanda Prijatelj annual equipment fee Jan 4/20 $20.98 Account freezings fee ( for 2 months ) Sept 30/19 $1,044.99 ( Amanda Prijatelj; myself membership for 22 months starts Dec 31/2019) Oct 01/19 $62.99 ( ***** *********; annual equipment fee) July 31/19 $944.99 ( ***** *********; my son membership for 22 months starts Aug 1/2019) Now, Stevenash has intentions to closed down the service not to deliver the service.My March bill was $97 instead of the usual $44. I have tried to contact them 3 times since approx March 10 (twice for covid related and once for billing) and have received no response.The owners are the same and just changed their name but they still bill your credit card under fitness world. BIGGEST SCAMMERS! DO NOT JOIN THIS COMPANY FOR YOUR FITNESS MEMBER SERVICES UNLESS YOU WANT TO GET RIPPED OFF! Original review posted by user Aug 23, 2020 WARNING BEWARE OF FTINESS WORLD SCAM! they have started billing and charging members credit cards without their consent. We have not been able to use their facilities, nor have they returned multiple emails and telephone messages whcih we have left for them. They filed bankruptcy and now opened under a new name but obviously need the money so they are now charging their members credit cards without authorization. Requests to cancel membership has been ignored and they refuse to refund the monies. Contact your credit card issuer and report this fraud immediately! When you cancel their membership they will tell you that their contract states they are allowed to charge your credit card as you are bound. This is an outright lie. Do not berlieve this nonsense and report this fraud and post your complaints to message board, complaints boards, pissed consumer and rip off reports to let people know about their SCAM! IN FACT THEY HAVE ALSO SCAMMED STEVE NASH WHO ALSO FILED A LAWSUIT AGAINST THESTR CROOKS THEY ARE SCAMMING PEOPLE AND HAVE NOT PAID THEIR EMPLOYEES BUT STARTING TO CHARGE MEMBERS CREDIT CARDS AND ARE BEING SUED! JOIN THE CLASS ACTION SUIT https://globalnews.ca/news/548****/steve-nash-fitness-world-lawsuit/ https://www.tripadvisor.ca/ShowUserReviews-g181793-d251****-r36349****-Steve_Nash_Fitness_World-Burnaby_British_Columbia.html User's recommendation: NEVER EVER EVER JOIN THIS MEMBERSHIP CLUB FOR YOUR FITNESS NEEDS.