I opened an account with yourselves and due to someone else who has lived at this address my account is put under suspension. I want a full refund I have opened a complaint with external financial partners and will escalate if I have to, extremely unhappy with all your colleagues I have spoken to Today. I was cut off and then called back with my frustrations to only be told by a pathetic manager that my frustration was unacceptable. Sorry but conning me £103.60 isn't going to make me call you in my usual high spirits. Not getting a good customer service on top you guys cutting me off is unacceptable. I want a full refund otherwise I will escalate.