I was trying to create an account and when I pay $ 14.99 for the one-year membership, the charge was registered, but when I entered my SSN my information could not be verified and a message appeared saying that I was not eligible to have an account / membership with you, what can I do now get my money back since the payment is registered in my bank account and I did not get access to an account? in fact, my account was deleted, I tried to enter with the possible emails that I could have used and it told me that there is no account with that data.