I paid $280 for a month to month membership at ILOVEKICKBOXING (100 for deposit and 160 month, gloves, heart rate monitor etc) On the 5th class I tore my knee cap which the instructor clearly see me in excruciating pain. I messaged them later because they never answer there telephone and explained the situation, the next couple days I was getting supportive buddy buddy messages but as soon as I asked if they could freeze my account until I know more about my leg, I got messaged back that I need a doctors note, like literally I need to go pay money to prove my injury to these people, which is ridiculous when they clearly seen me hurt myself. After that I said okay just cancel my account, which then I got messaged DAYS later I need to email them to request that. So I email and I find out that you need 30 day notice to cancel, which is fair, but apparently now there counting the days when they received my email, which now obligates me to pay for another month. (&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; of course it was all in fine print, but yet when I went over the membership they just said contact not email) I was literally trying to take care of this from the start and seemed like they were purposely delaying my text message conversations so I would be held to pay another month. Then the guys says actually it would be 30 days from this day so now I am technically having to pay 2 extra months! I just find this whole thing to be unethical. You think they would be a little more understanding and would just take everything into consideration and cancel for me. I technically paid almost $300 for 4 class and ill have to pay another $300 or so because of this. I told my mom the situation and she sent me a picture that said if your not satisfied with the results in 30 days you get full refund. As soon as I sent that picture and information to the trainer he then agreed to freeze my account. AFTER all that *** when thats what I originally wanted from the start. They're making me jump through hoops just to cancel my account or get a refund. Am I wrong to think this is unethical and shady? User's recommendation: Overp.