My brother had lost my mother's debit card and had gone in to see if it had been handed in and as he has stammer she said she couldn't understand him as he wasn't pronouncing his words properly and as he's a 13 year old I don't find it help that a grown woman is giving a 13 year old grief over something he cannot control, it has caused him distress and anxiety. You have posters talking about bullying then a grown woman says that to a child, that's one way to knock someone's confidence.