I'm existing Maxis Fiber user since 2016, with 2 postpaid lines. Recently I called to Maxis center to inquiry about Samsung 50" TV package, agent advised me to walk in to sign up. I walked in to Maxis center Alma Bukit Mertajam, Penang 30 Aug 2021 about 3pm. After the counter agent confirming I entitled and can sign up the package with 69/month to get the 50' TV, I signed up with individual info provided. After documentation process done, I asked for delivery duration, the agent just kept quiet. I repeated myself for 2 times - the agent distracted me to other topic and never answer me directly and just keep mentioning dealer will contact me before delivery. I called up to Maxis center and happen spoke to Fiber dept agent -Mr. Pat, he gave me the answer as "Normally it will take minimum 30 to 60 days, but recently it likely will be 60 days" I confirming with Mr. Pat, and he assured that this is the duration for Maxis to take this long. But NO one ever told me up front or way before I signed up for the package, not from agent from call center nor counter agent who took my thumb print for sign up process. Apparently Maxis is well aware about this long duration for delivery, BUT they just keep customer in the dark, they just want to get the business but not doing the right things. This is misleading and hid the important info from customer which they deserved to know up front before they sign up. Customer already paid for the item/ service but they don't deliver as what it suppose yet keep it secretly from customer. I checked from forum and found A lot of customer gotten the same experience from this cheating practice from Maxis since last year. THIS IS MISLEADING and Unethical, but Maxis allowing their staff continue such action to their customers.