I tried converting the transactions into EPP and it doesn't allow me. Spoke to customer care and they say it's a new card that's why I don't have an option to convert. Now they are asking me to wait until bill is generated and then I might able to see the EPP option. Not sure customer care are able to understand the problem I am reporting. Because I can see option to convert the transaction to EPP and later the page gets an error message saying no data found. It's a clear bug in app and they are not able to resolve this.