They keep on asking for more payments with no fulfillment. Very bad experience. You can always publish and market your book independently in a cost-effective way. Shameful indeed they're using Louise Hay's name to get you into trap. I should have done more research and now, then won't allow me to refund my money. I paid more than $30k with them. I need my money back. I recently found out this blog for their published author: https://gettingnaked.com.au/2017/06/17/scammed-personal-experience-balboa/