We are terribly disappointed with the builder of our new house, Caliber Homes. Our house is on Hailsham Court in Woodbridge. Apparently, this is the largest subdivision that this builder has done to date and it is quite obvious they bit off way more they could chew. The sales process was fine but things went downhill after that. The process with the upgrade selections was unprofessional and disorganized. We had to chase down the girls for pricing that we found later to be inaccurate. Many of the items that we thought we were getting were not actually the case. The PDI appointment was ridiculous as we only had a short time to review the house from top to bottom; in fact, our house wasn't even finished as we were doing our PDI and being told to sign the paperwork. We were told that any items not included on the PDI can go onto the 30 day Tarion warranty form. Putting trust in what we were told during the PDI was a big mistake because it has now come to bite us in the ### -- we were miss-lead and deceived. The Service Department is a joke. There has been numerous service workers come and go. We’d be lucky if we had a service appointment longer than an hour before they'd be called off to another house. It took a ridiculous period of time to have basic things completed from our list of deficiencies. For some time now, there has been one service person for the entire sub-division, despite the long list of deficiencies that people have. There is always a sense that we are ‘begging’ for service which is appalling. The on-site service manager is non-responsive to e-mails and hard to reach. When you do get in touch with her, you get a run-around and when the service finally does occur, it is poorly done and/or not completed resulting in many follow-up appointments. She lacks serious customer service skills and doesn’t seem to care about the concerns we’ve expressed. This is especially an issue since she is the only site person available for us to deal with so we have no choice, despite complaints. We’ve only seen real action when threatening to go into conciliation with Tarion. By threatening this action, we actually got some results. Is that what it takes to get stuff done with this builder??? In speaking with our neighbours and other folks in the subdivision, it is obvious that the majority feel the same way. Those who don't feel the same have either had to yell at the top of their lungs to get results or have a reason to turn a blind eye to the poor service and obvious site issues. We had the impression, way back in the beginning of this painstaking process, that the owner and his management team are good people that care about its home owners. This hasn’t appeared to be the case as they’ve been absent through this entire process despite our complaints and comments about poor service. At this point, it simply looks like they have buried their heads in the sand despite the fact that their reputation continues to be seriously damaged by all of the issues. At minimum, we would have expected the management team to step up and take responsibility of the poor service – to take control over the site issues and clean them up. Communication and involvement would have been good. But, unfortunately for us and all other home owners of Hailsham Court, good is not the reality in this subdivision.