Dear Sir/Madam REF: Complaints Re: C957069983 Re: C957069983 C957069983 C957069983 Your premium support have had 5 months to resolve your miserable software issue on logon into my account. Time deadlines mean nothing to them, yet they are very good ignoring repeated requests to solve their own problem so I am not inconvenienced every time I login to access emails! as you can see they cannot even manager to get the complaint number right there are 2 complaints about this issue and their total lack of interest if fact the phrase arrogance fits them better!!. So having read the reviews about your complaints handling it seems it is your company policy to continually hack customers off! by doing nothing now this is your chance to prove them wrong.