I purchased two(2) motor scooters. They were three months in coming after several excuses for the long wait. However they charged my credit card immediately so I had little recourse through the credit card company.Unit 1 was as it should be except I cannot get the promised manuals, schematics and parts list promised but never received. Unit 2 was not the unit I ordered, was damaged, had no certificate of origin so a title could be gotten (although the $19.95 fee was paid) and none of the requested manuals. The unit comes with a very small and woefully insufficient "owners manual". Repeated appeals to the Co. over the last few months have not even gotten me an answer to e-mails or messages left. The two people I did talk to made promises but I have received nothing.