I am a 62 year old woman and I hooked up a power cord to my washer/dryer by myself! I shouldnt have had to, but when I bought the machine, the third that day, I had absolutely no idea that it would not come with what I would have called a plug!!! My condo is being renovated. I purchased a refrigerator and a dishwasher. Then a washer//dryer combo. When asked about additional pieces for the refrigerator, I was advised to and bought a new water hose. The dishwasher needed several parts. But when asked about the washer/dryer I said that our contractor had gotten all new hook ups for us. I never imagined it would arrive without a plug!!!!! So the guy who delivered it couldnt set it up for me! I went to tthe store and explained that it was my own stupidity... what no plug??? I didnt want to get the guy in trouble that sold me the appliances, he had been thorough, but felt I had should not have to pay for another installation. The assistant manager of the store was so kings, but ultimately, the store manager refused to do the install for me. I ended up buying the cord and doing it myself. Long story, but I was completely ignorant about what I was being asked, and May I add a little not sick of being nicked and dined to death at the counter... so many extras. If I did sign that I didnt need a power cord, then I did not understand that this appliance does not come with one and I wouldnt be able to operate it with our one. I see that the customer service rating of your company is em very low. Considering how very little it would have cost your company to satisfy me on this day, your Store manager made a huge error. I felt very marginalized and really stupid when I left the Deerfield store after a failed attempt to talk to the manger, with my power under my arm. Today I spent $1000 on a new TV at another store. I will not be a customer in the future. Live long enough and you will learn! a lot I sure have! User's recommendation: Go somewhere else.