Good day I am writing this complain about a disappointing customer experience at Edgars East Rand Mall. On 4th July 2021 I purchased a Mac foundation (card payment), I was uncertain about the shade the Mac Consultant (Jenna) advised. She provided me with a tester for the same shade I purchased due to the covid regulations we could not test the shade on my skin in store and assured me it would be fine to do an exchange if I am not happy with the shade. After using the tester I was not satisfied with the shade and went back to Edgar's East Rand Mall to exchange the mac foundation for a shade that fits my skin tone. The consultant did not want to exchange the foundation before we were not sure about the correct shade and gave me another tester to try. In the process the slip that was in the Mac bag was left behind at the store with the consultant and I made the mistake not to ensure the slip is in the bag. I returned to the store to return the Mac foundation after so many attempts and dissatisfaction to find the correct shade. Edgar's Eastrand Mall refused to reprint a slip/exchange/return the foundation after proof of payment was presented and they became familiar with me as a customer. I trust that this is not the way that Edgar's does business and provide customer service delivery.