I am not able to leave negative rating so they are lucky they are getting one star. I AM THANKFUL FOR KATE AND CHAD. THEY ARE THE ONLY REASON I AM MAINTAINING MY PROFESSIONALISM. I will say this as nice as possible. First, it was very disappointing to find out that I was fooled. I have to say Kate and Chad are the only reasons for my satisfaction. When it was time for delivery of the trailer, the delivery inspection was very poor and as far as deception, I was told the exterior lights would work when plugged in. As being a "NEWBY" to owning a travel trailer, I gave the company the benefit of the doubt. The dealership replaced the battery with a so called "NEW" battery, but came to find out it was just recharged. I took trailer home on a Thursday after noon and all "SEEMED" well. When I was preparing for my first trip, (6 days later) I found several lights still not working, which included the brake and tail lights. I am going to give a scenario, if I took their word and did not check everything before I left and I took their word, I would have been traveling down the highway, not knowing there was an issue. I feel this put me and my family in a VERY unsafe position. So moving on, When I returned to the dealership to have the issue fixed, it had been discovered the entire electrical system had a short. I was told I would be able to talk to the owner at any time I was dissatisfied. I feel this needed to be brought to his attention. I have left several messages for Steve Flagg, who is useless and seems to only care about the cash in his pocket. Still Five days and several messages, he has avoided any attempts to call. This proves how much he actually cares for his customers. I would not allow my sales staff to lie and deceive the customers. I will never recommend this company and I will be blasting their lousy sales staff and ownership of how useless they truly are. I will never recommend, nor will I ever give them anymore business. I will only state my experience and how lousy this company is. I will make sure I reach out to as many sources as possible to let them Know of my experience. I will be writing many reviews.