Qoo10 customers service is really lousy. Want to get a response on refund or non delivery is very difficult. Can only leave a message and have to wait days for them to act on it. No other way to contact them. I have encountered sellers who just ignore my message and qoo10 is not stepping in to help the buyers. Other shopping platform like shopee, lazada and taobao is better. I am very disappointed with Qoo10. If you want to buy from them, buy at your own risk. Other than that, shopee and lazada give free shipping while qoo10 still have to pay for shipping. I am uninstalling the app and not going to buy from qoo10 . Will advise those I know as well to avoid this platform