I flew Iberia to Madrid to meet my husband who is stationed in Iraq and finally had some leave. I had all our vacation clothes in my bags since he only had military clothes with him. We were on vacation for 12 days and the luggage showed up on day 11. We had to spend much of our money on replacement items so were unable to do many of the things we had planned. I kept receipts and filled out the many forms needed to get our money replaced. After two months I did get a check - for about 1/10th of what it should have been! When I try to call I'm on hold for more than 12 minutes and then someone picks up the phone and hangs up. From the other complaints I've read I am very lucky that they even acknowledged that they got my paperwork and sent me anything but all in all it was such a letdown after such a long-awaited trip. It's sad too because the flight crew and the flight itself was good.