I placed an order on 7-Dec in GYMBOREE onlilne shop which will send international shipping to Hong Kong, I still not receive my item up to now, when i sent several mail and called to customer service but no one can track my shipping and let me keep waiting for 20 business day until 7-Jan 2014, this is completely UNACCEPTABLE!! after I call and sent mail and mail again and again, one day one of the customer service replied me and provide a tracking number (the format is CLxxxxxxxxxDE) let me to check with local postal office, i want to post office to check but said no record for this reference number, besides, the post officer said base on the reference number format, "DE" is mean for sent from Germany but not US, when i revert back to GYM my post office advised no this reference number, the customer service said again cannot trace my shipping status!! HOW CAN I DO NOW? i am very disappointment cannot give the X'mas gift to my daughter on time.