Dear Sirs: I m writing to you because my dougther Maria Francisca Calderon Osorio who traveled from Balli to Brisbane, VA 46 had lost her luggage. She was travelling a lot during last month and took many many flies and never happened that. I really appreciate you make all necesarry to find the back pack oil green it conteins her personnal things. She checked it in Balli and we trusted everything would be all right arriving at Brisbane Airport as stop over...last destination Proserpine PPP. Date of flight 01/29/2019 Looking forward and heraring a promt reply Regards, Laura Osorio Maria Francisca Calderon´s Mother from Chile